Hyperlocal Grocery Delivery Platform
Effective Date: 01/09/2026 | Last Updated: 01/09/2026
Welcome to AxomHaat ("AxomHaat", "we", "us", or "our"). AxomHaat is a hyperlocal grocery delivery platform that connects customers with nearby Dark Stores and enables customers to order groceries and other eligible products for delivery to their selected location. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the AxomHaat mobile application, website, and related services (collectively, the "Services"). By using AxomHaat, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an AxomHaat account, we may collect: name; mobile phone number; email address, where provided; account credentials/authentication information; profile photograph, if you choose to provide one; and user ID and account-related identifiers. We use this information to create and manage your account and provide our Services.
1.2 Delivery Address Information
To deliver your orders, we may collect recipient name, mobile number, house/building information, street/locality, landmark, city, district, state, PIN code, delivery instructions, and latitude and longitude associated with a delivery address. This information is used to determine whether your location is within the serviceable area of an AxomHaat Dark Store and to deliver your order.
2. Location Information
AxomHaat may request access to your device's location when necessary for finding nearby AxomHaat Dark Stores, determining store serviceability, showing products available in your area, selecting an appropriate nearby store, improving delivery accuracy, and supporting order delivery and tracking, where applicable. You may choose to provide a delivery location manually instead of granting device location permission where the app supports that option. We do not use precise location information for advertising purposes. If background location access is not necessary for a feature, AxomHaat will not request or use background location for that purpose.
3. Order and Transaction Information
When you place an order, we may collect and process products ordered, quantity, product prices, discounts, taxes, delivery charges, order ID, store/fulfillment information, order status, delivery address, payment status, refund information, and order history. This information is necessary to process and fulfill your orders.
4. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method you choose, the payment provider may process information necessary to complete the transaction. AxomHaat may receive payment status, transaction ID, payment reference, payment method, and refund status. Where payment processing is handled by a third-party payment provider, sensitive payment credentials such as card numbers may be processed directly by that provider rather than being stored by AxomHaat.
5. Device and Technical Information
When you use AxomHaat, certain technical information may be collected automatically, including device type, operating system, app version, device/app identifiers, IP address, network information, crash and diagnostic information, log information, and approximate location derived from technical information where applicable. We use this information to maintain app functionality, detect and fix crashes, improve performance, prevent fraud and abuse, maintain security, and diagnose technical problems.
6. How We Use Your Information
6.1 Provide Our Services
Create and manage your account; display available products; identify nearby serviceable Dark Stores; process orders; coordinate store fulfillment; arrange delivery; provide customer support; and process payments and refunds.
6.2 Improve AxomHaat
Improve app functionality; understand general usage patterns; diagnose technical problems; improve product and store discovery; and improve delivery operations.
6.3 Safety and Security
Detect fraudulent activity; prevent unauthorized access; protect our users and platform; investigate abuse; and comply with legal requirements.
6.4 Communications
We may send service-related communications such as OTPs, order confirmations, order status updates, delivery updates, payment confirmations, and account/security notifications. Where permitted and where you have appropriate choices, we may also send promotional communications. You may opt out of promotional communications without affecting essential service communications.
7. How AxomHaat Determines Your Store
AxomHaat operates using a multi-Dark-Store model. When you provide a delivery location, we may determine which Dark Stores serve your location, which products are available at those stores, which store is closest or otherwise most appropriate, and which store should fulfill particular products in your order. If multiple stores can serve your location, AxomHaat may prioritize a nearby store based on availability, distance, operating status, and other operational factors.
8. Sharing of Information
8.1 Dark Stores
Relevant order information may be shared with the Dark Store responsible for fulfilling your order. This may include name, phone number, delivery address, ordered products, quantity, order information, and delivery instructions. Dark Stores receive information necessary to prepare and fulfill your order.
8.2 Delivery Personnel
Relevant delivery information may be shared with the delivery person assigned to your order, including recipient name, contact number, delivery address/location, order information, and delivery instructions. This information is provided only to facilitate delivery.
8.3 Payment Providers
Payment-related information may be shared with our payment service providers to process transactions, refunds, and related payment operations.
8.4 Technology and Service Providers
We may use trusted service providers for cloud hosting, database services, authentication, cloud storage, push notifications, analytics, crash reporting, maps/location services, customer support, security, and payment processing.
Firebase/Google Cloud; Payment Gateway – COD/UPI; Maps/Location Provider — Google Map API; Analytics/Crash Reporting — Google Analytics; Other service providers — N/A.
8.5 Legal Requirements
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights, property, or safety of AxomHaat or others, detect or investigate fraud, or enforce our terms and policies.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction. Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure cloud infrastructure, monitoring, and role-based access. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for providing our Services, maintaining transaction and order records, customer support, security and fraud prevention, resolving disputes, and meeting legal, accounting, or regulatory requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.
11. Account Deletion
You may request deletion of your AxomHaat account and associated personal information. In the App: Profile → Settings → Delete Account; or by email: info.axomhaat@gmail.com. When an account deletion request is received, we will process it within a reasonable period and delete or anonymize personal information that we are not required or permitted to retain. Certain information may need to be retained where required by law, for legitimate security purposes, or to establish, exercise, or defend legal claims.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to request access to your personal information; request correction of inaccurate information; request deletion of information; withdraw consent where processing is based on consent; request information about how your information is processed; and raise a privacy-related complaint. To exercise applicable rights, contact us using the details provided below. We may need to verify your identity before processing certain requests.
13. Children's Privacy
AxomHaat is not intended to be used independently by children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
14. Cookies and Similar Technologies
Our website and certain services may use cookies or similar technologies to maintain sessions, remember preferences, improve website functionality, understand website usage, and maintain security. You may be able to control cookies through your browser settings.
15. Push Notifications
AxomHaat may use push notifications to provide order updates, delivery updates, payment notifications, account/security notifications, and promotional notifications, where applicable. You can control notification permissions through your device settings. Disabling notifications may prevent you from receiving some real-time updates.
16. Location and Delivery Tracking
Where delivery tracking is enabled, location information may be processed to show delivery progress, help delivery personnel reach the customer, improve delivery coordination, and provide estimated delivery information. Delivery personnel may have access to the customer's delivery location only to the extent necessary to complete the delivery. AxomHaat does not sell precise location information.
17. Third-Party Services and Links
AxomHaat may integrate third-party services or provide links to third-party websites. Those third parties may have their own privacy policies and terms. AxomHaat is not responsible for the privacy practices of independent third parties that are not controlled by us. We encourage you to review the privacy policies of third-party services you use through AxomHaat.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may provide notice through the AxomHaat app, our website, email, or other appropriate communication methods. The Last Updated date at the beginning of this Privacy Policy indicates when this policy was most recently updated.
19. Contact Us
AxomHaat
Developer/Company: Applyease Online Services
Address: Jorhat, Assam, India
Email: info.axomhaat@gmail.com
Phone: +918721019618
Website: www.axomhaat.in
Privacy Contact
Email: info.axomhaat@gmail.com
We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.
20. Governing Law
This Privacy Policy shall be governed by the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts/authorities having jurisdiction under applicable law.